Services of Happy Seafood Restaurant

To: Ms. Wong, the Manager of the Happy Seafood Restaurant

 From: Kitty Ko, the Customer Service Officer of the Happy Seafood Restaurant

Date: 14 March 2014

Subject: Services of Happy Seafood Restaurant

1. Introduction

I am writing in response to your request for a report on the services provided by Happy Seafood Restaurant. In addition, I have included some  recommendations for improvement.

2. Findings

On 28 February 2014, a questionnaire survey was conducted to  gather the opinions of customers about the services provided by Happy Seafood Restaurant. A site visit with 100 customers was made to Happy Seafood Restaurant. The findings are presented as follows:

 

1) Nearly one-third of the customers reported that they liked our food but more than half of them remarked that they did not like our food.

2) Three-fifths of the customers commented that they went to our restaurant taking dinner once a month. Over 22% of them claimed that they took dinner there said that they had dinner in our restaurant three or more a month.

3) Most of the customers complained that they waited too long for food. 55% of them opined that the closing hours of our restaurant was too early. A few of the customers revealed that the attitude of waiters and waitress was poor. Less than 18% of them commented that our restaurant had not provided afternoon tea hours.

 

3. Conclusion

To conclude, the majority of the customers were dissatisfied  with the services of Happy Seafood Restaurant. Therefore, arrangements should be made for improvement.

4. Recommendations

To improve the services provided by Happy Seafood Restaurant, I would like to make the

following recommendations for your consideration.

     1) The food should be served as soon as possible.

     2) The closing hours should be extended.

     3) The attitude of salespersons should be good.

     4) There should provide afternoon tea hours.

I would appreciate it if the above recommendations could be accepted.

 

Kitty Ko

Kitty Ko

The Customer Service Officer

of Happy Seafood Restaurant