Daily Operation

 

To: Mr. Oscar Wong, the Chief Executive Officer of the Wide Vision Tutorial Centre

From: Richard Leung, the Academic Director of the Wide Vision Tutorial Centre

Date: 1 April 2014

Subject: Daily Operation

 

1.      Introduction

I am writing in response to your request for a report on the daily operation. In addition, I have included some recommendations for improvement.

 

2.      Findings

In March 2014, a questionnaire survey was conducted to gather the opinions of customers about the daily operation. 1000 questionnaires were sent out to the customers, of which 865 were returned. Also, a site visit was made to all Wide Vision Tutorial Centres in mid-March 2014.The findings are presented as follows:

A: Questionnaire

1)      One-fifth, 20% of the customers remarked that they had been studying in the Wide Vision Tutorial Centre for more than a year. Seven out of ten, 70% of them reported that they had been studying in the Wide Vision Tutorial Centre for half a year. A few, 10% of the customers claimed that they had been studying in the Wide Vision Tutorial Centre for one month.

2)      Two-fifths, 40% of the customers commented that the tutors were professional and stylish. Half, 50% of them claimed that the promotion was persuasive and attractive. Four-fifths, 80% of the customers opined that the teaching equipment was sufficient.

3)      The majority, 90% of the customers revealed that the class size was too big because there were 80 students per class. Nearly two thirds, 65% of them reported the assignments were not enough as there were only two assignments per week. Some, 45% of the customers complained that the promotion staff were impolite since they were unwilling to answer customers’ questions. Three in ten, 30% of them commented that the school fee was too high because the school fee was higher than that of the other tutorial centres.

4)      Three quarters, 75% of the customers claimed that they enjoyed studying in the Wide Vision Tutorial Centre. One-fourth, 25% of them remarked that they did not enjoy studying in the Wide Vision Tutorial Centre.

 

B: Centre Visit

All Wide Vision Tutorial Centres were visited. Below are the findings.

1)      The customers opined that the classrooms and toilets of Mong Kok Centre were unhygienic because they were cleaned only once per week.

2)      The customers reported that the interior design of Tuen Man Centre was old- fashioned as it had not been redecorated for over 10 years.

3)      The customers complained that in Yuen Long Centre some teachers arrived late for 10 minutes since they lived far away from the Center..

 

3. Conclusion

To conclude, the majority of the customers were satisfied with the daily operation. However, arrangements should be made for improvement.

 

4. Recommendations

To improve the daily operation, I would like to make the following recommendations for your consideration.

1)      The class size should be appropriate.

2)      There should be more assignments per week.

3)      The promotion staff should be friendly to customers.

4)      The school fee should be lower.

5)      The classrooms and toilets of Mong Kok Centre should be cleaned every day.

6)       The interior design of Tuen Mun Centre should be redecorated.

7)       The teachers’ attendance should improve.

 

I would appreciate it if the above recommendations could be accepted.

 

Richard Leung

Richard Leung

The Academic Director of the

Wide Vision Tutorial Centre