Services of Happy Seafood Restaurant

To: Ms. Wong, the Manager of the Happy Seafood Restaurant

 From: Kitty Ko, the Customer Service Officer of the Happy Seafood Restaurant

Date: 14 March 2014

Subject: Services of Happy Seafood Restaurant

1. Introduction

I am writing in response to your request for a report on the services provided by Happy Seafood Restaurant. In addition, I have included some  recommendations for improvement.

2. Findings

On 28 February 2014, a questionnaire survey was conducted to  gather the opinions of customers about the services provided by Happy Seafood Restaurant. A site visit with 100 customers was made to Happy Seafood Restaurant. The findings are presented as follows:

 

1) Nearly one-third of the customers reported that they liked our food but more than half of them remarked that they did not like our food.

2) Three-fifths of the customers commented that they went to our restaurant taking dinner once a month. Over 22% of them claimed that they took dinner there said that they had dinner in our restaurant three or more a month.

3) Most of the customers complained that they waited too long for food. 55% of them opined that the closing hours of our restaurant was too early. A few of the customers revealed that the attitude of waiters and waitress was poor. Less than 18% of them commented that our restaurant had not provided afternoon tea hours.

 

3. Conclusion

To conclude, the majority of the customers were dissatisfied  with the services of Happy Seafood Restaurant. Therefore, arrangements should be made for improvement.

4. Recommendations

To improve the services provided by Happy Seafood Restaurant, I would like to make the

following recommendations for your consideration.

     1) The food should be served as soon as possible.

     2) The closing hours should be extended.

     3) The attitude of salespersons should be good.

     4) There should provide afternoon tea hours.

I would appreciate it if the above recommendations could be accepted.

 

Kitty Ko

Kitty Ko

The Customer Service Officer

of Happy Seafood Restaurant

Sale of Skirts

To: Ms. Ng, the Director of the Ming Dim Fashion Co. Ltd.
From: Carmen Wong, the Customer Service Officer of the Ming Dim Fashion Co. Ltd.
Date: 10 March 2014
Subject: Sale of Skirts

1. Introduction
I am writing in response to your request for a report on the sale of skirts. In addition, I have included some recommendations for improvement.

2. Findings
On 22 February 2014, a questionnaire survey was conducted to gather the opinions of customers about the sale of skirts in Ming Dim Fashion Co. Ltd. 550 questionnaires were sent out to the customers, of which 121 were returned. The findings are presented as follows:

1) 15% of the customers remarked that they liked our skirts.Over 85% of them reported that they disliked our   skirts.
2) Four-fifths of the customers commented that they had bought one skirt from our shop. Over 11% of them claimed that they had bought two skirts from our shop. A few of the customers said that they had bought three skirts or more from there.
3) Over 55% of the customers complained that the skirts were too short or too long. The majority of them opined that the variety of colour of the skirts was narrow. Nearly one third of the customers revealed that the patterns were dull.
4) One in ten of the customers commented that the attitude of salespersons was poor. A few of them claimed that the location was inconvenient.

3. Conclusion
To conclude, the majority of the customers were dissatisfied with the sale of skirts. Therefore, arrangements should be made for improvement.

4. Recommendations
To improve the sale of skirts, I would like to make the following recommendations for your consideration.
    1) The length of the skirts should fit customers.
    2) The variety of colour should be wide.
    3) There should be varied patterns.
    4) The attitude of salespersons should be good.

I would appreciate it if the above recommendations could be accepted.


Carmen Wong

Carmen Wong
The Customer Service Officer
of Ming Dim Fashion Co. Ltd.

Li alarmed by `surging populism spoiling HK'

 

(The Standard  7 Mar 2014) Hong Kong is like a spoiled child, Li Ka- shing says, as he warns of a surging populism that could change the city "beyond recognition."

 

While it is understandable that a widening wealth gap could worry any government, policies should not be driven by emotions or these will become a vicious circle, the tycoon told chief editor Hu Shuli of Caixin Media, which provides financial and business news.

 

The chairman of Cheung Kong Holdings and Hutchison Whampoa said he had been poor once and knew how it felt to worry about living.

 

"But what is most important is how to solve the problems, instead of remaining in the stage of anger." He said while Singapore was "deficient by birth," Hong Kong is a "spoiled child."

 

Li added: "If Hong Kong steps onto the path to populism, it would be like a wild horse which can't be stopped.

 

"If populism continues to heat up, Hong Kong will change beyond recognition in five to six years."

On the friction between Hongkongers and mainlanders, Li said Hongkongers have a genuine heart and he hopes they will not allow some social phenomenon to distort their sense of belonging.

 

 

"I believe communication and acceptance could resolve conflicts," he said, adding that it is understandable that Hongkongers have "certain feelings" due to resources allocation.

 

"But we should welcome all the visitors genuinely, just like how we want to be welcomed when we travel," he said. "It is inappropriate to say something obnoxious to visitors."

 

On democracy, he said a healthy democratic society includes the rule of law, acceptance and diversity.

 

"We need to strike a balance between social responsibility and government power," he said.

Asked what universal suffrage in the 2017 election would mean, Li said: "I am 85-years-old. I do not view society the same as a 17-year-old. It's dangerous for an 85-year-old to make definitions for a 17-year-old when discussing the electoral system. I can't even say what my grandchildren will do in future."

 

He added that Hongkongers are wise enough to make the right decisions and quoted former British prime minister Winston Churchill by saying: "Politics is not a game. It is an earnest business."

 

  Kelly Ip

Reading Extensively or Intensively

24/2/2014

(Kar) Some people think we should read extensively. However some say we should read intensively. The former and the latter differ in the following respects.

 

Through reading extensively, we can obtain a variety of knowledge including science, literature and philosophy of life. Besides, we know about the difference between Eastern and Western cultures, the religions and history of every country in the world. As a result, we can enrich our knowledge, broaden our horizons and widen our social networks. People who read extensively read a wide range of books. They think books can bring them knowledge producing abilities to earn money. Therefore, they spend plenty of time in reading books. However, being interested in various kinds of books, so people who spend a lot of money in buying books.

 

Through reading intensively, we can get special knowledge and skills offering real service to humanity for earning a living, walk the road to great success but cannot obtain different kinds of knowledge. People who read intensively read books of a specific field. They think reading books is more efficient than anything else because if they get particular knowledge and skills, they will be able to learn with success. Their dreams come true. They therefore spend less time in reading books. Also, being interested in chosen books, those people spend less money in buying books.

 

Based on the above contrast between reading extensively and intensively, I think we should read extensively because we can get different kinds of knowledge broadening our horizons.

Cash fiasco exposes police system flaws

(The Standard 21 Feb 2014)Honesty pays - but not always, as one disconcerted couple discovered. The couple found HK$1,900 left at a cash machine in 2009.

Like good citizens, they handed in the money at the Happy Valley police station and reported where they had found it.

 In return, they were informed that if no one claimed the money within three months, the money was theirs in accordance with the Force Procedures Manual.

However, a few weeks later the person who had withdrawn but failed to collect the money reported the loss to the Wan Chai police station.

The police constable was unaware of the couple's report in the Happy Valley station and classified the case as theft. The constable later identified the couple through CCTV footage and bank records and interviewed them under suspicion of theft.

 The couple, dissatisfied with the handling of the case, lodged a complaint, pointing out the failure of the police's computer systems to identify the relationship between the two cases, and the constable's failure to explain the reason for his inquiries.

The couple later withdrew their complaint, but the Complaints Against Police Office continued to probe the case and singled out the station sergeant at Happy Valley police station, saying he should have taken appropriate action to locate the owner of the property before releasing the cash to the couple.

The sergeant was accused of one count of neglect of duty and was disciplined.

 Independent Police Complaints Council deputy secretary-general Daniel Mui Tat-ming said the computer systems of the two stations were not connected.

 "Police officers must confirm the investigation with the bank as there are CCTV cameras," he said.

IPCC secretary-general Ricky Chu Man-kin suggested the police should update its guidelines on handling lost items.

 "Under current guidelines, uncollected monies at ATMs are treated as found property. But ATMs are part of a bank's premises and the money should be handed to the bank," Chu said.

Lawyer Vitus Leung Wing-hang said victims in such cases would not be prosecuted but he advised citizens not to take the money.

 "We advise citizens to wait until someone retrieves the money or call the bank staff to deal with it. They should not touch the money so as to avoid suspicion."

 Police Commissioner Andy Tsang Wai- hung admitted there were errors when processing this case. A police spokesman said there will be amendments to the internal procedures on found property.

Beatrice Siu

Rubbish disposal fee likely to be $1 a bag

(The Standard 21 Feb 2014) Households are likely bound to pay up to HK$1 per bag to dispose of rubbish in 2016.

The waste charge scheme - likely to be 50 HK cents to HK$1 per bag - could be implemented two years from now, said Council for Sustainable Development chairman Bernard Charnwut Chan yesterday.

Although the charges have not been finalized, Chan also said the business community will be charged according to the weight of garbage.

No exemptions will be granted as the policy objective is to encourage everybody to produce less waste.

However, consideration could be given to compensating residents living near landfills or incinerators, Chan said.

The council will submit its report in the third quarter this year and a bill is expected to be tabled to the Legislative Council next year.

 "For households, they would need to purchase pre-paid rubbish bags for dumping waste," said Chan.

 "Now we do not yet know the level of the charge to be imposed. But I think that it would not exceed HK$1 and it may range from 50 HK cents to HK$1.

"Chan said the charges should not be set too high.

He also said it is necessary for Hong Kong to build incinerators to deal with waste. All three measures - landfill, incinerators, and waste recycling - will be needed. "If not, Hong Kong will be surrounded by rubbish," Chan said.

People living near incinerators could be compensated, he said, citing examples in other countries where residents are allowed to use community facilities free of charge.

Chan's council earlier launched a four-month public consultation.

There was general support for waste charges of less than HK$30 a month for a three-member household, he said.

 Charges will be tested in selected buildings before the territory-wide application.

Secretary for the Environment Wong Kam-sing said earlier the government plans to launch a pilot scheme in private residential buildings and public housing to implement waste charges in the first half of this year.   

Eddie Luk

Job-hopping Or Staying in Old Jobs

21/2/2014

(Kar) Some people change their jobs time after time. Most job-hoppers think that working in different companies, they can get a variety of working experience and skills as well as better income.

Job-hoppers are always working in different organizations where the environment is unfamiliar. They may be hard to get along with their colleagues working in those organizations. Feeling lonely and helpless, the job-hoppers do not get support from colleagues in time of difficulty. Furthermore, they have no sense of belonging and not stay long in an organization and being unreliable. As a result, they have no chance of promotion. However, those people can obtain various working experience in different organizations, which can broaden their horizons. It benefits them finding the most suitable profession and to step on the road to great success. Those who often change their jobs are always looking for organizations of higher pay. So, their income is higher.

On the other hand, working in a familiar environment, people staying in their jobs are able to set up stable interpersonal relationships with colleagues. It can make them to easily obtain support from colleagues if they have problems. They do not feel lonely and helpless. Besides, people who have a sense of belonging and stay in an organization for a long time, even for life. The organization trusts them because of being loyal and helpful. They therefore have chance of promotion. Nevertheless, they are lacking in knowledge and experience in the work field because of staying in their jobs work in only one or two organizations. Their pay changes little. As a result, their income is lower.

In light of the above contrast between job-hopping and staying in old jobs, I hold that we should often stay in our jobs because we are easy to get along with colleagues and the organization trusts us.