Services of Happy Seafood Restaurant

To: Ms. Wong, the Manager of the Happy Seafood Restaurant

 From: Kitty Ko, the Customer Service Officer of the Happy Seafood Restaurant

Date: 14 March 2014

Subject: Services of Happy Seafood Restaurant

1. Introduction

I am writing in response to your request for a report on the services provided by Happy Seafood Restaurant. In addition, I have included some  recommendations for improvement.

2. Findings

On 28 February 2014, a questionnaire survey was conducted to  gather the opinions of customers about the services provided by Happy Seafood Restaurant. A site visit with 100 customers was made to Happy Seafood Restaurant. The findings are presented as follows:

 

1) Nearly one-third of the customers reported that they liked our food but more than half of them remarked that they did not like our food.

2) Three-fifths of the customers commented that they went to our restaurant taking dinner once a month. Over 22% of them claimed that they took dinner there said that they had dinner in our restaurant three or more a month.

3) Most of the customers complained that they waited too long for food. 55% of them opined that the closing hours of our restaurant was too early. A few of the customers revealed that the attitude of waiters and waitress was poor. Less than 18% of them commented that our restaurant had not provided afternoon tea hours.

 

3. Conclusion

To conclude, the majority of the customers were dissatisfied  with the services of Happy Seafood Restaurant. Therefore, arrangements should be made for improvement.

4. Recommendations

To improve the services provided by Happy Seafood Restaurant, I would like to make the

following recommendations for your consideration.

     1) The food should be served as soon as possible.

     2) The closing hours should be extended.

     3) The attitude of salespersons should be good.

     4) There should provide afternoon tea hours.

I would appreciate it if the above recommendations could be accepted.

 

Kitty Ko

Kitty Ko

The Customer Service Officer

of Happy Seafood Restaurant

Sale of Skirts

To: Ms. Ng, the Director of the Ming Dim Fashion Co. Ltd.
From: Carmen Wong, the Customer Service Officer of the Ming Dim Fashion Co. Ltd.
Date: 10 March 2014
Subject: Sale of Skirts

1. Introduction
I am writing in response to your request for a report on the sale of skirts. In addition, I have included some recommendations for improvement.

2. Findings
On 22 February 2014, a questionnaire survey was conducted to gather the opinions of customers about the sale of skirts in Ming Dim Fashion Co. Ltd. 550 questionnaires were sent out to the customers, of which 121 were returned. The findings are presented as follows:

1) 15% of the customers remarked that they liked our skirts.Over 85% of them reported that they disliked our   skirts.
2) Four-fifths of the customers commented that they had bought one skirt from our shop. Over 11% of them claimed that they had bought two skirts from our shop. A few of the customers said that they had bought three skirts or more from there.
3) Over 55% of the customers complained that the skirts were too short or too long. The majority of them opined that the variety of colour of the skirts was narrow. Nearly one third of the customers revealed that the patterns were dull.
4) One in ten of the customers commented that the attitude of salespersons was poor. A few of them claimed that the location was inconvenient.

3. Conclusion
To conclude, the majority of the customers were dissatisfied with the sale of skirts. Therefore, arrangements should be made for improvement.

4. Recommendations
To improve the sale of skirts, I would like to make the following recommendations for your consideration.
    1) The length of the skirts should fit customers.
    2) The variety of colour should be wide.
    3) There should be varied patterns.
    4) The attitude of salespersons should be good.

I would appreciate it if the above recommendations could be accepted.


Carmen Wong

Carmen Wong
The Customer Service Officer
of Ming Dim Fashion Co. Ltd.

Li alarmed by `surging populism spoiling HK'

 

(The Standard  7 Mar 2014) Hong Kong is like a spoiled child, Li Ka- shing says, as he warns of a surging populism that could change the city "beyond recognition."

 

While it is understandable that a widening wealth gap could worry any government, policies should not be driven by emotions or these will become a vicious circle, the tycoon told chief editor Hu Shuli of Caixin Media, which provides financial and business news.

 

The chairman of Cheung Kong Holdings and Hutchison Whampoa said he had been poor once and knew how it felt to worry about living.

 

"But what is most important is how to solve the problems, instead of remaining in the stage of anger." He said while Singapore was "deficient by birth," Hong Kong is a "spoiled child."

 

Li added: "If Hong Kong steps onto the path to populism, it would be like a wild horse which can't be stopped.

 

"If populism continues to heat up, Hong Kong will change beyond recognition in five to six years."

On the friction between Hongkongers and mainlanders, Li said Hongkongers have a genuine heart and he hopes they will not allow some social phenomenon to distort their sense of belonging.

 

 

"I believe communication and acceptance could resolve conflicts," he said, adding that it is understandable that Hongkongers have "certain feelings" due to resources allocation.

 

"But we should welcome all the visitors genuinely, just like how we want to be welcomed when we travel," he said. "It is inappropriate to say something obnoxious to visitors."

 

On democracy, he said a healthy democratic society includes the rule of law, acceptance and diversity.

 

"We need to strike a balance between social responsibility and government power," he said.

Asked what universal suffrage in the 2017 election would mean, Li said: "I am 85-years-old. I do not view society the same as a 17-year-old. It's dangerous for an 85-year-old to make definitions for a 17-year-old when discussing the electoral system. I can't even say what my grandchildren will do in future."

 

He added that Hongkongers are wise enough to make the right decisions and quoted former British prime minister Winston Churchill by saying: "Politics is not a game. It is an earnest business."

 

  Kelly Ip