2014年4月29日 星期二
2014年4月20日 星期日
Service Of The Park
To: Mr. Chris Chan, the Chief Executive of the Hong Kong Amusement Park
From: Mary Wong, the Managing Director of the Hong Kong Amusement Park
Date: 16 April 2014
Subject: Service Of The Park
1. Introduction
I am writing in response to your request for a report on the service of the Park. In addition, I have included some recommendations for improvement.
2. Findings
On 1 April 2014, a questionnaire survey was conducted to gather the opinions of customers about the service of the Park. 500 questionnaires were sent out to the customers, of which 380 were returned. Also, a site visit was made to three theme parks from 7 to 11 April 2014.The findings are presented as follows:
A: Questionnaire
1) 15 percent of the customers remarked that they had visited the park once this year, 65 percent had done twice and the other 20 percent more than twice.
2) 70 percent of those who commented that the admission fee was expensive because there were no discounts for students. 55 percent of them claimed that the washrooms were inadequate since there were two washrooms in the park. One-third revealed that there was a lack of cartoon characters as there were three cartoon characters in it. Two-fifths opined that there were too many visitors in the park because there were long queues everywhere. A quarter of those who reported that the restaurants were not enough since there was only one restaurant.
B: Site Visit
Three theme parks were visited. Below are the findings:
1) The customers revealed that the parade was fantastic as the staff were well-trained.
2) They commented that the area was small since the park could contain only three hundred visitors.
3) The customers complained that the price was too high as the price was higher than that of the other theme parks.
3. Conclusion
To conclude, the majority of the customers were dissatisfied with the service of the park. Therefore, arrangements should be made for improvement.
4. Recommendations
To improve the service of the park, I would like to make the following recommendations for your consideration.
1) There should be discounts for students.
2) The washrooms should be expanded.
3) The cartoon characters should be increased.
4) The quantity of visitors should be appropriate.
5) There should be more restaurants.
6) The area should be extended.
7) The price should be lower.
I would appreciate it if the above recommendations could be accepted.
Mary Wong
Mary Wong
the Managing Director
of the Hong Kong Amusement Park
From: Mary Wong, the Managing Director of the Hong Kong Amusement Park
Date: 16 April 2014
Subject: Service Of The Park
1. Introduction
I am writing in response to your request for a report on the service of the Park. In addition, I have included some recommendations for improvement.
2. Findings
On 1 April 2014, a questionnaire survey was conducted to gather the opinions of customers about the service of the Park. 500 questionnaires were sent out to the customers, of which 380 were returned. Also, a site visit was made to three theme parks from 7 to 11 April 2014.The findings are presented as follows:
A: Questionnaire
1) 15 percent of the customers remarked that they had visited the park once this year, 65 percent had done twice and the other 20 percent more than twice.
2) 70 percent of those who commented that the admission fee was expensive because there were no discounts for students. 55 percent of them claimed that the washrooms were inadequate since there were two washrooms in the park. One-third revealed that there was a lack of cartoon characters as there were three cartoon characters in it. Two-fifths opined that there were too many visitors in the park because there were long queues everywhere. A quarter of those who reported that the restaurants were not enough since there was only one restaurant.
B: Site Visit
Three theme parks were visited. Below are the findings:
1) The customers revealed that the parade was fantastic as the staff were well-trained.
2) They commented that the area was small since the park could contain only three hundred visitors.
3) The customers complained that the price was too high as the price was higher than that of the other theme parks.
3. Conclusion
To conclude, the majority of the customers were dissatisfied with the service of the park. Therefore, arrangements should be made for improvement.
4. Recommendations
To improve the service of the park, I would like to make the following recommendations for your consideration.
1) There should be discounts for students.
2) The washrooms should be expanded.
3) The cartoon characters should be increased.
4) The quantity of visitors should be appropriate.
5) There should be more restaurants.
6) The area should be extended.
7) The price should be lower.
I would appreciate it if the above recommendations could be accepted.
Mary Wong
Mary Wong
the Managing Director
of the Hong Kong Amusement Park
Design Of All The Train Compartments
To: Mr. Samuel Peterson, the Chief Executive Officer of the MTR
From: Charles Wong, the Public Relations Officer of the MTR
Date: 10 April 2014
Subject: Design Of All The Train Compartments
1. Introduction
I am writing in response to your request for a report on the design of all the train compartments. In addition, I have included some recommendations for improvement.
2. Findings
In March 2014, a questionnaire survey was conducted to gather the opinions of customers about the design of all the train compartments. 2000 questionnaires were sent out to the customers, of which 1800 were returned. Also, a site visit was made to two compartments in mid-March 2014.The findings are presented as follows:
A: Questionnaire
1) 10 percent of the customers remarked that they took the MTR once a week while 14 percent took it twice a week, and 16 percent took the MTR daily..
2) Four- fifths of those who claimed the trains were fast and stable; the other 70 percent reported the fare was reasonable.
3) Three quarters of them opined that the train compartments were too bright because there were too many lights in the train compartments. Six in ten revealed that the ventilation was poor as it was hot and stuffy in summer while 40% of the customers commented the seats were uncomfortable since they were too hard to sit. A quarter complained the train compartments were noisy when the trains were travelling at high speed because they could not talk to each other.
4) Four – fifths of the customers commented that they enjoyed taking the MTR but the other 20% did not.
B: Site Visit
Two train compartments were studied. Below are some of the problems found:
1) The customers resealed that the floor was slippery because it was not dried.
2) They opined that the TV system was too noisy as it was not turned down.
3) The customers complained that route maps were not user friendly since they were too difficult to understand.
3. Conclusion
To conclude, the majority of the customers were satisfied with the design of all the train compartments. However, arrangements should be made for improvement.
4. Recommendations
To improve the design of all the train compartments, I would like to make the following recommendations for your consideration.
1) There should be appropriate lights in the train compartments.
2) The ventilation system should be improved.
3) The seats in the train compartments should be soft.
4) The train compartments should make less noise when the trains are travelling at high speed
5) The floor should be dried.
6) The TV system should be turned down.
7) There should be clear route maps in the train compartments
I would appreciate it if the above recommendations could be accepted.
Charles Wong
Charles Wong
the Public Relations Officer
of the MTR
From: Charles Wong, the Public Relations Officer of the MTR
Date: 10 April 2014
Subject: Design Of All The Train Compartments
1. Introduction
I am writing in response to your request for a report on the design of all the train compartments. In addition, I have included some recommendations for improvement.
2. Findings
In March 2014, a questionnaire survey was conducted to gather the opinions of customers about the design of all the train compartments. 2000 questionnaires were sent out to the customers, of which 1800 were returned. Also, a site visit was made to two compartments in mid-March 2014.The findings are presented as follows:
A: Questionnaire
1) 10 percent of the customers remarked that they took the MTR once a week while 14 percent took it twice a week, and 16 percent took the MTR daily..
2) Four- fifths of those who claimed the trains were fast and stable; the other 70 percent reported the fare was reasonable.
3) Three quarters of them opined that the train compartments were too bright because there were too many lights in the train compartments. Six in ten revealed that the ventilation was poor as it was hot and stuffy in summer while 40% of the customers commented the seats were uncomfortable since they were too hard to sit. A quarter complained the train compartments were noisy when the trains were travelling at high speed because they could not talk to each other.
4) Four – fifths of the customers commented that they enjoyed taking the MTR but the other 20% did not.
B: Site Visit
Two train compartments were studied. Below are some of the problems found:
1) The customers resealed that the floor was slippery because it was not dried.
2) They opined that the TV system was too noisy as it was not turned down.
3) The customers complained that route maps were not user friendly since they were too difficult to understand.
3. Conclusion
To conclude, the majority of the customers were satisfied with the design of all the train compartments. However, arrangements should be made for improvement.
4. Recommendations
To improve the design of all the train compartments, I would like to make the following recommendations for your consideration.
1) There should be appropriate lights in the train compartments.
2) The ventilation system should be improved.
3) The seats in the train compartments should be soft.
4) The train compartments should make less noise when the trains are travelling at high speed
5) The floor should be dried.
6) The TV system should be turned down.
7) There should be clear route maps in the train compartments
I would appreciate it if the above recommendations could be accepted.
Charles Wong
Charles Wong
the Public Relations Officer
of the MTR
2014年4月18日 星期五
Dream lover is kind of a great career choice
(The Standard 17 April 2014) Time is a funny thing. Looking forward, it seems like an infinitely long and blank piece of canvas.
But looking back, it seems like a collapsed accordion book, and I can only recall brief flashes of moments piled one on top of the other, compressed into barely an inch of Post-it notes.
That is what the past four years of college feels like - short.
Nearing the end of this chapter of my life, I am - like many other graduates - excited to be starting the next chapter of chasing my dreams, without having to be stuck to a class schedule: desperately, optimistically, naively perhaps.
It was unexpected, but certainly pleasant though, for me to have come across writer George Saunders' convocation speech for Syracus University's graduating class from a year ago.
Rather than focusing on encouraging students to pursue their dreams and goals, he chose to talk about a different kind of achievement instead - kindness.
Even the speaker mentions he doesn't know how to put it in a less corny way, but when he thinks about regrets in life, it's always when he failed on acts of kindness.
Our generation is brought up anxious to succeed. But accomplishments are unreliable, for success is like a mountain that keeps growing as you hike it, and there's the very real danger that succeeding will take up your whole life, while the big questions go untended.
The big question he raised is how much we care about people who we come across. From his personal experience, he also says as we get older, we come to see how useless it is to be selfish - how illogical, really.
We come to love other people and are thereby counter- instructed in our own centrality. We get our butts kicked by real life, and people come to our defense, to help us, and we learn that we're not separate, nor do we want to be.
If someone asks me what I really want to be good at, I might say a designer, a writer, an artist. But in truth, I just want to be a really great lover, and make that a lifelong career.
It sounds like a vague concept, but the payback is very much concrete - both emotionally and practically. Art student Gloria Yu is a designer, writer and a citizen of the world.
2014年4月10日 星期四
Concrete results from our creativity
(The Standard 10 April 2014) When I think of young girls in the fashion industry, my mind often jumps to lanky 15-year-old models skipping down the runways far from their home countries.
But I didn't forget one familiar face who had a fascinatingly early start at the age of 11 - Tavi Gevinson.
She came to the attention of the world when she started her blog Style Rookie in 2008, where she would post pictures of outfits she put together and write commentaries on fashion trends, drawing 30,000 visitors a day.
Her father did not show much interest in her hobby until she asked if she could be interviewed by The New York Times on an article about young bloggers.
Her early success was not met without criticism though - some thought she had help from her mother, and fashion editors doubted her credibility, or, as one put it, her huge bow that blocked her view of the runway in fashion week. Many wondered if her success would last.
It has certainly lasted up to today. In 2011, she decided to stop writing primarily about fashion, and at age 15 started the online magazine Rookie, which is mainly written by teenage girls and mixes fashion with other areas of concern.
What is inspiring about this young woman is not only her personal talent, but also the community that has recognized, nurtured and supported it to grow.
The Tavi story is a true inspiration to young people today. Even without many resources, she was empowered by being willing to put her work out there and gather like-minded young people.
To me, that is a story of true creativity. One often associates the word simply with the idea of creating something in the design or artistic field.
But I personally see creativity as the act of finding solutions, sometimes unexpected and unprecedented ones, to problems. It
spans every field and could happen any time in anyone's life.
In this case, creativity happens with how ideas are expressed, how human connections are made, how one is self-motivated. These things seem vague and abstract - but they result in concrete outcomes, and beautiful ones at times are created.
So off you go, start getting creative.
Art student Gloria Yu is a designer, writer and a citizen of the world.
2014年4月8日 星期二
Waste pilot plan unveiled
(The Standard P.4 8 April 2014) Some 40,000 residents at seven public and private housing estates will take part in a waste charging pilot scheme.
Three methods - charging according to garbage bags per household, by weight, or volume disposed of by the whole building - will be tested.
The trial run will begin from June and last for six months.
"This is only our first step to practice charging for solid waste. After gathering data and evaluating the effectiveness of the scheme, it will be expanded to other estates," Secretary for the Environment Wong Kam-sing said.
The scheme includes residents paying HK$0.50-HK$1.50 for garbage bags from 0.5 kilogram to 1.5kg, or each block of residents sharing the cost of HK$500 per tonne or HK$60 per bucket of waste.
The costs are based on what is being charged in Taipei city.
But in the pilot scheme, residents will not be charged by the volume and weight- based method, and those who use the garbage bags will be refunded the cost of the bags.
Amoy Gardens is one of the participating estates, with four blocks participating, said Amoy Gardens Owners' Joint Committee chairman Wilson Yip Hing-kwo.
A woman living at Amoy Gardens said the pilot scheme will change the way she handles waste.
"We'll separate those which can be recycled, such as the newspapers before throwing them into recycle bins," she said.
But another resident believes the pilot will not work.
"I don't think others will follow the scheme ... most residents would be dissatisfied."
The other estates are Chun Seen Mei Chuen in Kowloon City, Kwong Tin Estate and Tak Tin Estate in Lam Tin, Island Resort in Siu Sai Wan and The Orchards in Quarry Bay and Chai Wan Estate.
Kelly Ip
2014年4月1日 星期二
Daily Operation
To: Mr. Oscar Wong, the Chief
Executive Officer of the Wide
Vision Tutorial Centre
From: Richard Leung, the Academic
Director of the Wide
Vision Tutorial Centre
Date: 1 April 2014
Subject: Daily Operation
1. Introduction
I am writing in response to your
request for a report on the daily operation. In addition, I have included some
recommendations for improvement.
2. Findings
In
March 2014, a questionnaire survey was conducted to gather the opinions of
customers about the daily operation. 1000 questionnaires were sent out to the
customers, of which 865 were returned. Also, a site visit was made to all Wide Vision
Tutorial Centres in mid-March 2014.The findings are presented as follows:
A:
Questionnaire
1) One-fifth, 20% of the customers
remarked that they had been studying in the Wide Vision Tutorial Centre for
more than a year. Seven out of ten, 70% of them reported that they had been
studying in the Wide Vision Tutorial Centre for half a year. A few, 10% of the customers claimed that
they had been studying in the Wide Vision Tutorial Centre for one month.
2) Two-fifths, 40% of the customers
commented that the tutors were professional and stylish. Half, 50% of them
claimed that the promotion was persuasive and attractive. Four-fifths, 80% of
the customers opined that the teaching equipment was sufficient.
3) The majority, 90% of the
customers revealed that the class size was too big because there were 80
students per class. Nearly two thirds, 65% of them reported the assignments
were not enough as there were only two assignments per week. Some, 45% of the customers complained
that the promotion staff were impolite since they were unwilling to answer
customers’ questions. Three in ten, 30% of them commented that the school fee
was too high because the school fee was higher than that of the other tutorial
centres.
4) Three quarters, 75% of the
customers claimed that they enjoyed studying in the Wide Vision Tutorial
Centre. One-fourth,
25% of them
remarked that they did not enjoy studying in the Wide Vision Tutorial Centre.
B: Centre Visit
All Wide Vision Tutorial Centres
were visited. Below are the findings.
1) The customers opined that the classrooms and
toilets of Mong Kok
Centre were unhygienic because they were cleaned only once per week.
2) The customers reported that the interior design
of Tuen Man
Centre was old-
fashioned as it had
not been redecorated for over 10 years.
3) The customers complained that in
Yuen Long Centre some teachers
arrived late for 10 minutes since they lived far away from the Center..
3. Conclusion
To conclude, the majority of the
customers were satisfied with the daily operation. However, arrangements should
be made for improvement.
4. Recommendations
To
improve the daily operation, I would like to make the following recommendations for your consideration.
1) The class size should be appropriate.
2) There
should be more
assignments per week.
4) The school fee should be lower.
5) The
classrooms and toilets of Mong Kok Centre should be cleaned every day.
6) The
interior design of Tuen Mun Centre should be redecorated.
7) The teachers’ attendance should improve.
I
would appreciate it if the above recommendations could be accepted.
Richard
Leung
Richard Leung
The Academic Director of the
Wide Vision Tutorial Centre
BestYoga Services And Facilities
To: Mr. David Wellcome, the Senior Officer of the BestYoga
From: Ken Wan, the Assistant Officer of the BestYoga
Date: 27 March 2014
Subject: BestYoga Services And Facilities
1. Introduction
I am writing in response to your request for a report on the BestYoga services and facilities. In addition, I have included some recommendations for improvement.
2. Findings
From 28 February 2014 to 10 March 2014, an interview was conducted with 10 customers in lately February and a questionnaire survey was conducted to gather the opinions of customers about the BestYoga services and facilities in early March. 300 questionnaires were sent out to the customers, of which 135 were returned. The findings are presented as follows:
Questionnaire Results
1) The majority, 55% of the customers remarked that they were happy about the facilities provided by BestYoga. Some, 45% of them reported that they were unhappy about the facilities provided by BestYoga.
2) One-fourth, 25% of the customers commented that the often used the sauna room. Half, 50% of them claimed that they seldom used the sauna room. A few, 13% of the customers opined that they never used the sauna room.
3) The customers revealed that the size of the sauna room was too small. They reported that the temperature was too hot. The customers complained that the environment was very dirty.
Interview Results
1) Two-fifths, 40% of the customers claimed that they were happy about the facilities provided by BestYoga. Three-fifths, 60% of them remarked that they were unhappy about the facilities provided by BestYoga.
2) The customers revealed that the changing rooms were overcrowded. They remarked that the bathroom was not hot water supply from time to time.
3) One-third, 33% of the customers reported that they would renew their membership the next year. Two-thirds, 67% of them claimed that they would not renew their membership the next year.
3. Conclusion
To conclude, the majority of the customers were satisfied with the BestYoga services and facilities. However, arrangements should be made for improvement.
4. Recommendations
To improve the BetYoga services and facilities, I would like to make the following recommendation for your consideration.
1) The sauna room should be enlarged.
2) The environment should be improved.
3) The changing rooms should be uncrowded.
4) The bathroom should be bot water supply from time to time.
I would appreciate it if the above recommendations could be accepted.
Ken Wan
Ken Wan
The Assistant Officer of the
BestYoga
From: Ken Wan, the Assistant Officer of the BestYoga
Date: 27 March 2014
Subject: BestYoga Services And Facilities
1. Introduction
I am writing in response to your request for a report on the BestYoga services and facilities. In addition, I have included some recommendations for improvement.
2. Findings
From 28 February 2014 to 10 March 2014, an interview was conducted with 10 customers in lately February and a questionnaire survey was conducted to gather the opinions of customers about the BestYoga services and facilities in early March. 300 questionnaires were sent out to the customers, of which 135 were returned. The findings are presented as follows:
Questionnaire Results
1) The majority, 55% of the customers remarked that they were happy about the facilities provided by BestYoga. Some, 45% of them reported that they were unhappy about the facilities provided by BestYoga.
2) One-fourth, 25% of the customers commented that the often used the sauna room. Half, 50% of them claimed that they seldom used the sauna room. A few, 13% of the customers opined that they never used the sauna room.
3) The customers revealed that the size of the sauna room was too small. They reported that the temperature was too hot. The customers complained that the environment was very dirty.
Interview Results
1) Two-fifths, 40% of the customers claimed that they were happy about the facilities provided by BestYoga. Three-fifths, 60% of them remarked that they were unhappy about the facilities provided by BestYoga.
2) The customers revealed that the changing rooms were overcrowded. They remarked that the bathroom was not hot water supply from time to time.
3) One-third, 33% of the customers reported that they would renew their membership the next year. Two-thirds, 67% of them claimed that they would not renew their membership the next year.
3. Conclusion
To conclude, the majority of the customers were satisfied with the BestYoga services and facilities. However, arrangements should be made for improvement.
4. Recommendations
To improve the BetYoga services and facilities, I would like to make the following recommendation for your consideration.
1) The sauna room should be enlarged.
2) The environment should be improved.
3) The changing rooms should be uncrowded.
4) The bathroom should be bot water supply from time to time.
I would appreciate it if the above recommendations could be accepted.
Ken Wan
Ken Wan
The Assistant Officer of the
BestYoga
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