To: Mr. Samuel Peterson, the Chief Executive Officer of the MTR
From: Charles Wong, the Public Relations Officer of the MTR
Date: 10 April 2014
Subject: Design Of All The Train Compartments
1. Introduction
I am writing in response to your request for a report on the design of all the train compartments. In addition, I have included some recommendations for improvement.
2. Findings
In March 2014, a questionnaire survey was conducted to gather the opinions of customers about the design of all the train compartments. 2000 questionnaires were sent out to the customers, of which 1800 were returned. Also, a site visit was made to two compartments in mid-March 2014.The findings are presented as follows:
A: Questionnaire
1) 10 percent of the customers remarked that they took the MTR once a week while 14 percent took it twice a week, and 16 percent took the MTR daily..
2) Four- fifths of those who claimed the trains were fast and stable; the other 70 percent reported the fare was reasonable.
3) Three quarters of them opined that the train compartments were too bright because there were too many lights in the train compartments. Six in ten revealed that the ventilation was poor as it was hot and stuffy in summer while 40% of the customers commented the seats were uncomfortable since they were too hard to sit. A quarter complained the train compartments were noisy when the trains were travelling at high speed because they could not talk to each other.
4) Four – fifths of the customers commented that they enjoyed taking the MTR but the other 20% did not.
B: Site Visit
Two train compartments were studied. Below are some of the problems found:
1) The customers resealed that the floor was slippery because it was not dried.
2) They opined that the TV system was too noisy as it was not turned down.
3) The customers complained that route maps were not user friendly since they were too difficult to understand.
3. Conclusion
To conclude, the majority of the customers were satisfied with the design of all the train compartments. However, arrangements should be made for improvement.
4. Recommendations
To improve the design of all the train compartments, I would like to make the following recommendations for your consideration.
1) There should be appropriate lights in the train compartments.
2) The ventilation system should be improved.
3) The seats in the train compartments should be soft.
4) The train compartments should make less noise when the trains are travelling at high speed
5) The floor should be dried.
6) The TV system should be turned down.
7) There should be clear route maps in the train compartments
I would appreciate it if the above recommendations could be accepted.
Charles Wong
Charles Wong
the Public Relations Officer
of the MTR
From: Charles Wong, the Public Relations Officer of the MTR
Date: 10 April 2014
Subject: Design Of All The Train Compartments
1. Introduction
I am writing in response to your request for a report on the design of all the train compartments. In addition, I have included some recommendations for improvement.
2. Findings
In March 2014, a questionnaire survey was conducted to gather the opinions of customers about the design of all the train compartments. 2000 questionnaires were sent out to the customers, of which 1800 were returned. Also, a site visit was made to two compartments in mid-March 2014.The findings are presented as follows:
A: Questionnaire
1) 10 percent of the customers remarked that they took the MTR once a week while 14 percent took it twice a week, and 16 percent took the MTR daily..
2) Four- fifths of those who claimed the trains were fast and stable; the other 70 percent reported the fare was reasonable.
3) Three quarters of them opined that the train compartments were too bright because there were too many lights in the train compartments. Six in ten revealed that the ventilation was poor as it was hot and stuffy in summer while 40% of the customers commented the seats were uncomfortable since they were too hard to sit. A quarter complained the train compartments were noisy when the trains were travelling at high speed because they could not talk to each other.
4) Four – fifths of the customers commented that they enjoyed taking the MTR but the other 20% did not.
B: Site Visit
Two train compartments were studied. Below are some of the problems found:
1) The customers resealed that the floor was slippery because it was not dried.
2) They opined that the TV system was too noisy as it was not turned down.
3) The customers complained that route maps were not user friendly since they were too difficult to understand.
3. Conclusion
To conclude, the majority of the customers were satisfied with the design of all the train compartments. However, arrangements should be made for improvement.
4. Recommendations
To improve the design of all the train compartments, I would like to make the following recommendations for your consideration.
1) There should be appropriate lights in the train compartments.
2) The ventilation system should be improved.
3) The seats in the train compartments should be soft.
4) The train compartments should make less noise when the trains are travelling at high speed
5) The floor should be dried.
6) The TV system should be turned down.
7) There should be clear route maps in the train compartments
I would appreciate it if the above recommendations could be accepted.
Charles Wong
Charles Wong
the Public Relations Officer
of the MTR
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