BestYoga Services And Facilities

To: Mr. David Wellcome, the Senior Officer of the BestYoga
From: Ken Wan, the Assistant Officer of the BestYoga
Date: 27 March 2014
Subject: BestYoga Services And Facilities

1.    Introduction
I am writing in response to your request for a report on the BestYoga services and facilities. In addition, I have included some recommendations for improvement.

2.    Findings
From 28 February 2014 to 10 March 2014, an interview was conducted with 10 customers in lately February and a questionnaire survey was conducted to gather the opinions of customers about the BestYoga services and facilities in early March. 300 questionnaires were sent out to the customers, of which 135 were returned. The findings are presented as follows:

Questionnaire Results
1)    The majority, 55% of the customers remarked that they were happy about the facilities provided by BestYoga. Some, 45% of them reported that they were unhappy about the facilities provided by BestYoga.
2)    One-fourth, 25% of the customers commented that the often used the sauna room. Half, 50% of them claimed that they seldom used the sauna room. A few, 13% of the customers opined that they never used the sauna room.
3)    The customers revealed that the size of the sauna room was too small. They reported that the temperature was too hot. The customers complained that the environment was very dirty.

Interview Results
1)    Two-fifths, 40% of the customers claimed that they were happy about the facilities provided by BestYoga. Three-fifths, 60% of them remarked that they were unhappy about the facilities provided by BestYoga.
2)    The customers revealed that the changing rooms were overcrowded. They remarked that the bathroom was not hot water supply from time to time.
3)    One-third, 33% of the customers reported that they would renew their membership the next year. Two-thirds, 67% of them claimed that they would not renew their membership the next year.

3. Conclusion
To conclude, the majority of the customers were satisfied with the BestYoga services and facilities. However, arrangements should be made for improvement.

4.    Recommendations
To improve the BetYoga services and facilities, I would like to make the following recommendation for your consideration.
1)    The sauna room should be enlarged.
2)    The environment should be improved.
3)    The changing rooms should be uncrowded.
4)    The bathroom should be bot water supply from time to time.

I would appreciate it if the above recommendations could be accepted.

Ken Wan
Ken Wan
The Assistant Officer of the
BestYoga